C2CPRO Guide for Project Owners
Embarking on a new home build or renovation project can be an overwhelming experience, particularly amidst the current uncertainties within the building industry.
However, there's a new approach that brings transparency, savings, and security to the forefront, ensuring a win-win outcome for everyone involved.
This guide is designed to walk you through each step of the process under this innovative security of payment method, known as C2CPRO.
You may be at the very beginning of your journey, or already have your project designed and ready to meet a C2CPRO builder. No matter what stage you are at, before contract signing, you can get the security of project funds experience on your project.
A C2CPRO Powered Builder is a user of C2CPRO Platform and has adopted construction management methodologies to their business to ensure security of payment and transparency to all of their projects.
Use the menu tabs to navigate each section.
To Get Started - Watch the video.
Discovery
Engaging a C2CPRO-powered builder from the beginning will help you understand what design and level of finishes you can get based on your budget and wish list.
Points of difference
+ Transparent estimates and quotes
+ Security of project funds
+ Construction Management
You may or may not have a design in mind. You may have plans already designed by your designer. Or you are at the very first stages of your project.
Usually, an initial meeting with a C2CPRO-powered builder is set up to discuss your project brief and any specific needs for the project.
Try to gather as much information for your project as possible, especially your brief.
You may have access to a site survey, some town planning research and even site photos. These all help when discussing the project brief and the possible cost implications.
If you haven't got plans already, you may want to sketch up your own plans before this meeting. Here is a link to some videos with tips to sketch up plans for a new house or renovation: Sketching Your Own Plans
At the meeting with the builder, you will go through the project brief and discuss the unique benefits of project transparency, security of project funds and how Construction Management allows this to happen.
Discovery
Did you know that not all projects are the same? Oftentimes, square metre rates are used to determine a project budget. This is not accurate and doesn't suit all projects.
When you first meet or speak with a C2CPRO-powered builder, the primary outcome is to determine whether your budget meets your wishlist. To do this, the builder will provide you with an initial estimate report called a Trial Budget Report.
This is NOT a quote but an estimate to qualify your project needs against your budget.
At the first stage of your project, the builder can use the C2CPRO Xplorer or Discovery tool to quickly determine your project budget. Both tools give similar outcomes. The Xplorer is a great, interactive initial estimate tool that is generally used if you have no plans, and the Discovery is a more detailed tool that can fine-tune your budget even further. The results from the Discovery tend to average within 10% of the final cost outcome.
C2CPRO Xplorer and Discovery use current trades and suppliers rates in your area to create an estimate of your project. Many formulas run in the background of these programs to include all project elements, from the concrete slab to the rates for your final builder's clean of your project.
These tools can help everyone understand how the wish list and budget will work together. The builder will enter the wish list based on room sizes and/or the renovation items to determine the budget. If the budget is unclear, keep working together; as you can see, the price changes as more information is entered. Work together and have fun with it—be interactive until you come to a cost solution that you are happy with.
The builder can then return to their office to fine-tune the project brief and provide a Trial Budget Report, which is your very first estimate. This is based on the meeting, plus other items like retaining walls, fencing, and other specialty items that may be required to customize the report to the project.
The great thing is you will get a report back within days rather than the standard 2-3 weeks for a quote with other builders.
This is the beginning of the project journey through Domestic Construction Management.
Open, transparent and honest. The perfect recipe for project success.
Is finance needed for the project?
Did you know the Trial Budget Report can be used for a pre-finance check? Getting started early on your finance investigation ensures that no one is wasting their time before spending a cent on designs.
Time to Design!
The Trial Budget Report now becomes the brief to your designer/architect.
Your C2CPRO-powered builder may recommend a designer or architect. The great thing is that you can all work together to ensure that your design stays on budget.
This Trial Budget Report outlines the building size and the level of finish that has been discussed and is what the designer should follow to ensure a design outcome that meets the report budget.
Once you have your first design, Discovery can be used again to create a second report based on the designs to ensure the budget is on track.
If it’s not, make amendments to the design, or if the design is to stay as is, the report will clearly outline that the budget has now changed.
What if you already have plans?
Your design may already be drafted, either at sketch level or with more detail, ready for building approval.
Provide these to the builder before the meeting so that they can create an estimate with the Discovery program before you meet. Also, provide your project expectations and, most importantly, the budget.
If the budget is unclear, that’s fine; the Discovery is pretty accurate and will help you decide on the design and budget.
The great thing is that it's quick and easy to use, so it will only take a couple of hours to complete the report rather than weeks of tendering the project.
Meet with your builder and go over the report.
If the cost outcome does not meet the budget expectations, don't panic—consider the project brief and brainstorm the ‘must haves’ and the ‘nice to haves’ so that the budget can be met.
Keep working together with the Discovery to get to your expected budget so you can confidently move forward.
What if you have asked other builders to quote your project?
Most project owners get quotes from multiple builders, which is understandable. Comparing these quotes can be tricky as each builder will provide a different level of detail and have a different structure to their quote.
If you simply look at the bottom line and compare the total cost, you are about to make a big mistake. By making a comparison on price alone, you are assuming that each builder has covered the same scope, does not have hidden costs, and will build using the same standard and quality of products.
Below is a checklist and a guide to comparing builder's quotes to help you make the right choice.
Checklist
- Do your research on your project
- Create a brief and wishlist or have your plans ready
- Have your first meeting with a C2CPRO-powered builder
- Get your Trial Budget Report from the Xplorer or Discovery based on your brief
- Get a Pre-Finance check with your lender using the Trial Budget Report
- Engage a designer or architect for your first sketch design
- Builder creates a second Trial Budget Report based on the designer's design
- Agree to the budget based on the design
Design Development
Design Development is where the project is designed based on the Trial Budget Reports.
You and your C2CPRO-powered builder have worked together on your budget, and now the designer is working with you on more detailed plans. At this stage, you will surely be getting excited.
Check out this video that outlines the process of working with your designer and builder until the contract is ready to be signed.
You may have noticed an emphasis on Transparency, Savings and Security.
But what do these keywords mean, and how does it work on your project?
1.
Transparency
This word is key. Cost reports, trades and suppliers' quotes, PC item allowances, and even the builder’s fees are transparent.
2.
Savings
You can make savings at every step of your project. Getting your builder involved earlier can make sure you don't make costly design decisions. The Shopping List program allows you to make the decisions on your selections, and if you find a cheaper item, pocket the savings or buy that dream bath! Buying directly from the suppliers, you could avoid those pesky builder's margins!
3.
Security
The security of project funds can be a concern these days. What if the builder gets sick? Has he been paid too much? Will my project be finished?
The C2CPRO Joint Security Account is the backbone of C2CPRO. Project funds are deposited to the project account so that trades, suppliers and the builder are paid directly, rather than the builder holding all of the project funds. This allows you to know exactly where your money is going - and when.
Work through the design and budget together!
Once the first round of the design is done, the builder will do another Trial Budget Report to outline the budget against the design.
Or, the data from the Discovery can now be moved to the Master Cost Assembly, to create a more detailed, project specific Preliminary Cost Report.
Discuss any high costs items if budget is an issue. Work through it together.
Now there is confidence to move forward with structural design or town planning, knowing that the design is going to meet the budget.
Summary
- Work with the designer for the best budget outcome
- Use Discovery to provide further estimates to confirm the design
- Design gets further detailed and consultants get engaged
- Develop a Preliminary Quote in the Master Cost Assembly
Shopping List
The Shopping List Program outlines the Prime Cost Items specific to the project, showing the cost allowances so that selections can be made confidently without fear of going over budget.
While the designer, consultants and builder are working hard on further detailing the design, now is the chance for you to start making selections, like kitchen appliances, tiles, basins, tapware and all the other fun stuff.
Allowances for PC items are shown in the Shopping List and how many items are allowed for. If bathroom wall tiles are on sale and savings are made, you either keep the savings or, better yet, get that freestanding bath that was just out of the budget allowance.
You are always fully aware of the allowances and can confidently make your choices, shopping wherever you choose.
Request your link to your Shopping List from your builder so you can get started.
Provide the Shopping List to your Interior Designer, if you have one, so they can make the right selection at the right price!
Note: Your selection choices are important.
Choose a concealed cistern toilet? The plumber needs to know the type of installation required, and the designer needs to know if the design needs to be adjusted to suit.
Details of each selection can be added to the Shopping List, with web links if found online, and even photos of the items can be uploaded to the wish list. Favourite items get ticked and added to the Picklist.
Summary
- Use Shopping List to make project selections
- Selections are confirmed suitable for the project
Tender
You are one step closer to signing the contract and building your dream project.
By now, there is confidence that a relationship has been nurtured with your C2CPRO Powered Builder where communication and transparency is key.
The builder is now ready to get quotes. To formalise this process, the builder may require a Preliminary Agreement. This agreement outlines the intent to formally quote the project, which can take time.
Some builders may charge a fee to quote your project, but as you are both comfortable with the budget based on previous reports, it's appropriate that the builder will focus a lot of their attentions to your project. The builder's trade and suppliers are giving their most accurate price as they know that this project has a higher success rate as you are all on the same page about the budget.
The builder retrieves quotes from trades and suppliers, which are then added to the Master Cost Assembly to get closer to the final quote price.
You are shopping to complete your selections.
The Designer is finalising plans for building approval.
1
Preliminary Agreement
2
Project Owner uses the Shopping List to shop
3
Builder gets quotes from trades and suppliers
4
Designer is finalising plans for building approval
Trades love Construction Management
Once all relevant items are quoted and other allowances that make up the contract price are added, a Preliminary Cost Report is ready for presentation.
You may notice that there is a Contingency Sum in the Cost Report. More often than not, most builders will have a contingency built into their contract price - but you don't know what they have allowed. A C2CPRO project Contingency Sum is allocated to make way for any quoted items that may, for some reason, go over the original quoted amount.
An example may be that the plasterer has installed the plasterboard but has not yet done the setting of the joins. The plasterer is now unwell and can't complete the project, so the builder finds another plasterer last minute, however, their quote to complete is higher than the allowance left. This is where the Contingency Sum becomes available to cover these additional costs.
The Contingency Sum may not be exhausted, so at the end of the project, the remaining funds, plus any cost savings made along the way, will go back to you.
Remember, this is the first contract price presentation, and more often than not, the quote will be amended based on comments, additional requirements or omissions.
Now is the time to talk about Domestic Construction Management, the contract and the use of a joint bank account, and the importance of securing the funds intended for the project.
Download CM Contract Summary which outlines C2CPRO and the benefits
Summary
- Builder retrieves quotes from trades and suppliers
- Project Owner uses Shopping List to make project selections
- Designer is finalising plans
- A Preliminary Quote is prepared for discussion
Contract/Joint Security Account
C2CPRO Contract provides the security of payment for all parties by the use of a Joint Security Account where payments are managed by both the project owner and the builder.
CM Contract
The C2CPRO Fixed Price Domestic Construction Management Contract (C2CPRO Contract) offers all the usual benefits of standard residential contracts. Still, with a crucial difference: you manage the project funds jointly with the builder, compared to conventional arrangements where builders control a significant portion of funds.
You may be wondering why choose a Construction Management Contract?
The following is an outline of the different types of contracts available:
You may have heard about construction management in the larger project sector, but at a domestic level, a Construction Manager organizes the trades and suppliers but payments to these parties are managed by both of you.
- you have complete transparency right from the start of your project, with all elements clearly listed, along with your budgets for your fixtures and fittings
- you are in control of your selections, knowing your costs allocations to your fixtures and fittings, and if you make savings in your selections, you choose if you upgrade other items, or keep the savings in your pocket
- and all of this is made easy with the use of a joint security account – where you and your builder manage the payments to trades and suppliers and all of your potential savings are held in the security account until the project is complete, and delivered back to you
The most common contract used in the domestic market, like the HIA, QMBA or QBCC contracts that you may be familiar with.
- little transparency in inclusions and costs of your contract
- opportunities to save costs are rare, and any savings that are made usually end up benefiting the builder
- as you pay the builder directly, you have little security in know that your funds actually stay on your project
This type of contract is based on you engaging a builder with an approximate total cost, and you view the trades and suppliers invoices, with the builders margin applied to these invoices, and then you pay the builder these funds for them to disperse to the trades and suppliers.
- yes you do see the costs of all the trades and suppliers costs, plus the builders margin applied
- but this margin is applied to all elements
- but the final outcome of the actual project is never really known
- and once again, you are paying the builder all of the funds, relying on them to deliver the payments to trades and suppliers themselves
This is for those who wish to manage their own project, and more often than not those you have experience and knowledge in the industry.
- of course you have complete transparency as you are in control of deciding on the elements and their costs in your project
- but being in control can mean that you may have to give up your day job to run the job, or allocate your time around your job to focus on the construction, all to save in any builders margin
- you certainly have security in knowing that you are in control of the funds of the project, but are the contractors have assured that your funds are actually available????
By this stage, all are aware of the C2CPRO Construction Management Contract, and are on the same page on how the project is to be managed and are ready to proceed to sign the contract.
There will be supporting documents to accompany the formal contract that will further cement the transparency of the project:
CM Formal Contract
The Contract compiles your information and the project information along with the formal clauses that make up the contract.
Cost Report
This is the final quote that has been worked towards which is now fully transparent, outlining each item and their costs.
Cashflow Schedule
This schedule determines the number of staged payments expected, and when and where the payments to trades and suppliers would be made.
Plans and Specifications
The architectural and structural plans are very important documents to be included in the contract as they outline what is to be built!
When you sign the contract, make sure there are two copies made, one for you, one for the builder. Sometimes, though, the financier will require a copy too, so make you and the builder sign this copy too.
1. Meet with your builder and go through the contract.
2. Confirm the items in the Cost Report and any excluded items.
3. Once you have a signed Contract, the next step is to set up the Joint Security Account.
Joint Security Account (JSA)
Payments to all involved get made from this account, rather than the project funds being paid to the builder and then dispersed by them.
This is the most important part of C2CPRO.
Standard contracts require you to pay the builder the contract price over staged payments. Typically 80% of these funds are to be delivered to trades and suppliers, not the builder. This offers little security in knowing your project funds get delivered to the right person at the right time.
The image below shows the Project Owner funds being delivered directly to the builder and then they disperse the funds to the parties involved in your project.

Did you know that often times, your project funds could be used to make payments to trades and suppliers for previous projects?
C2CPRO Domestic Construction Management Contract still requires you to pay the contract price over staged payments, however the funds are paid to the Joint Security Account, not directly to the builder. You and the builder jointly manage the payments to all involved in your project, providing security in knowing your project funds get delivered to the right person at the right time.
The image below shows the Project Owner funds being delivered securely to the Joint Security Account. From the Joint Security Account, the builder and all others involved in your project have their funds dispersed to them securely.

Project funds are jointly managed by you and the builder to pay trades and suppliers directly from the Joint Security Account.
The JSA is a two to sign bank account setup between you and the builder. No one person can authorise a payment outside of the account without the other. When the project is complete, and you are ready to close the account, both parties need to close the account together.
The JSA should have funds in it at all times.
However, you don't need to have the entire contract sum funds added to the account. You will be requested to add funds by a Drawdown Request by the builder based on the Stage Claim.
As Stage Claims are made from the builder and the trades and suppliers' invoices are being paid, you need to ensure the account is consistently maintained with funds to keep the project moving. This also means that for financed projects, you are responsible for promptly informing the financier each time a Stage Claim is made.
Once the account is set up, the builder will give you a Drawdown Request for Deposit Stage. This is your first payment to the JSA to start the project off. The builder will also give you an invoice from their company for their deposit for Construction Management fees, which will also include funds for insurances and any other relevant authority fees.
The builder will pay these fees and your building approval should now be granted.
You are now ready to build!
Summary
- Builder presents the contract
- Contract is signed
- Set up the Joint Security Account
- Deposit funds are added to the Joint Security Account
- Building approval granted
Construction Management
Congratulations! The contract is signed and JSA is set up with the Deposit stage payment made into the JSA.
Let’s get building!
Your builder is now on site, organising trades and ordering supplies for the project.
As work is being done on your project, the builder will be receiving invoices from the trades and suppliers. As the builder receives them, they will enter the invoices as Bills into C2CPRO software in preparation for when they are ready to be paid from the JSA.
For project success and complete transparency, these are the steps for when making payments:
Drawdown Request
When the next Stage Claim is ready to be deposited into the JSA, the builder will present a Drawdown Request. You will make the payment into the JSA or you will deliver the request to the financier so that they will approve the payment to the JSA.
Bills (invoices)
When invoices from the trades and suppliers are delivered, these will be entered into C2CPRO to get ready to be applied to a claim. The builder will also provide you an invoice for their Construction Management fees.
Payment Claim
The builder will apply the Bills to a Payment Claim. This will create a list of Bills to be approved in the JSA. The Payment Claim Report will outline the Bills to be paid, plus provide a summary of the expenditure to date. The builder will also provide copies of the Bills to be paid.
Joint Security Account
The builder will access the net banking of your nominated JSA and set up the payments of the Bills. You will assess the Payment Claims Report, and then access the net banking to approve the individual Bill payments.
Variations
If there are any Variations to your project, the builder will create a Variation in C2CPRO. When you have accepted the Variation, this adjustment to the contract price will be reflected in the Payment Claims Report, so you will be aware, every step of the way, where your project budget is sitting.
Summary
- Builder adds the trade and suppliers' Bills
- Builder adds the Bills to the Claim
- The Project Owner is provided with a Claim Summary and a copy of Bills
- Create payments in Joint Security Account net banking
- The Project Owner approves the payment
Completion
You are now ready for Practical Completion and handover!
The completion of a project is a moment of immense satisfaction and achievement. After months of meticulous planning, hard work, transparency and most importantly, security of project funds, the vision is now a success!
Certificates and other important documents are provided to the you and the certifier as required.
Remaining funds in the Joint Security Account are retained for defects, and once the defects period has been signed off, the funds are returned to the Project Owner.
How many can say that their builder gave them back money at the end of their project? Not many!