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C2CPRO Guide

C2CPRO is driven by Transparency, Savings and Payment Security, providing win-win outcomes for everyone through Construction Management principles powered by the C2CPRO software.

The following is a summarised version of our guide on how C2CPRO works within each stage for any new build or renovation.  

Use the menu tabs to navigate each section.

To get started - watch the overview video. 

Discovery

A Project Owner may need a builder but also needs design advice and in turn plans prepared for building approval based on these designs.

Points of difference

+ Fast transparent estimates and quotes

+ Security of project funds

+ Construction Management

An initial meeting is usually set up to discuss the project brief and any specific needs for the project.

You would prepare for the first meeting as you would normally, such as inviting the Project Owner to bring along any sketches or plans if they already have, wish-list and images of the style they wish to achieve, and project site information that could have cost implications for the project.

The first meeting should be about managing expectations while maintaining excitement to keep moving the Project Owner to the next step. The Xplorer tool will help you with this; we will show how this tool works in the next step.  

Once you have an initial understanding of the project brief, now’s the time to discuss the importance of project Transparency, Savings, Security of Project Funds and how Construction Management allows this to happen. Besides your portfolio of past projects, those key points will be your point of difference from other builders. 

Xplorer

Getting that 'WOW' at the first meeting using Xplorer. 

This tool can give everyone a realistic understanding of how the wish list and budget will work together. Plus, it's a great tool to impress your potential clients!

Start by entering the data based on the wish list with room sizes and/or the renovation items to determine the budget.  If the budget is unclear, keep working together, as you can see the price change when you press 'update' as more and more information is entered.

Work together and have fun with it – be interactive with adding and removing items from the wish list and changing up the levels of finishes until you come to a cost solution that you are all happy with.

When you return to the office, you can finetune the project brief. That data migrates to the Discovery Program, where a Trial Budget Report will be provided. This is based on the initial meeting, plus other items, like retaining walls, fencing, and other specialty items that may be required to make the report customised to the project.

The great thing is it's quick and easy to use, so it will only take a couple of hours to complete the report rather than weeks tendering the project.

This is the beginning of the project journey through construction management. Open, transparent and honest. The perfect recipe for project success.

Watch the video of the Xplorer demo.


Download Your Project Made Simple, an eBook for Project Owners that outlines C2CPRO and the benefits.


Is finance needed for the project?

 

Did you know that the Trial Budget Report can be used for a pre-finance check? Getting started early on a finance investigation ensures that no one is wasting their time before spending a cent on designs. 

 

Lending body RAMs recognises that the C2CPRO Contract is the way forward to ensure the security of project funds in the residential market.  Check out an interview with a RAMs representative below.

Time to Design!

In a perfect world, you would have met with the project owner before they had final plans drawn.

The Trial Budget Report now becomes the brief to the designer/architect.  This brief outlines the building size and the level of finish that has been discussed and is what the designer should follow to ensure a design outcome that will meet the budget outcome previously discussed.

The Discovery can be used to create further reports based on the designs to make sure the budget is on track. If it’s not, make amendments to the design, or if the design is to stay as is, the report will clearly outline that the budget has now changed.

Summary

  • Initial meeting
  • Use Xplorer to determine budget and expectations
  • Use Discovery to finetune an estimate after Xplorer
  • Confirm budget before moving forward to design

What if the Project Owner already has plans?

Skip using the Xplorer and go straight to the Discovery and enter the room sizes, level of finish and renovation items based on the plans. 

At this stage, the design will most likely be drafted at sketch level or, with more detail, ready for building approval.

Discuss with the Project Owner to determine project expectations and, most importantly, the budget. 

If the budget is unclear, that’s fine; the Discovery is pretty accurate and will help decide on the design and budget.

The great thing is it's quick and easy to use, so it will only take a couple of hours to complete the report rather than weeks tendering the project. 

If the cost outcome does not meet the budget expectations, consider the project brief and brainstorm the ‘must haves’ and the ‘nice to haves’ to meet the budget. 

Summary

  • Use Discovery to create a Trial Budget Report
  • Confirm budget with your client before moving forward to final design and engaging consultants.

Design Development

Design Development is where the project is designed based on the estimates provided.

While the designer is working on more detailed plans, there are our software modules and other items to consider for the project's success.

Shopping List Program

This is the fun part for clients and for some, the most important part of a project!  At this stage, allowances for Prime Cost items are available in the Shopping List so shopping can start early.

Joint Security Account

Security of project funds is a big concern for clients. What if the builder gets sick? Has he been paid too much? Will the project get finished?  Project funds are protected in a joint bank account, with two signatures, ensuring you and your trades and suppliers get paid.

Transparency

This word is key to Construction Management and C2CPRO. Cost reports are transparent, trades and suppliers quotes are transparent, PC item allowances are transparent – even the your fees are transparent.  You won't need to hide your margin anymore. 

Work through the design and budget together!

Once the design is complete, do another Trial Budget Report to outline the budget against the design, or the data from the Discovery can now be moved to the Master Cost Assembly to create a more detailed, project-specific Preliminary Cost Report.

Discuss with the Project Owner any high-cost items if budget is an issue. Work through it together.

Now, there is confidence to move forward with structural design or town planning, knowing the design will meet the budget.

Summary

  • Work with the designer for the best budget outcome
  • Use Discovery to provide further estimates to confirm the design
  • Design gets further detailed and consultants get engaged
  • Develop a Preliminary Quote in the Master Cost Assembly

Shopping List

The Shopping List Program outlines the Prime Cost Items specific to the project, showing the cost allowances so that selections can be made confidently without fear of going over budget.

While you, the designer and consultants are working hard on further detailing the design, now is the chance for your client to start making their selections, like tiles, basins, and all the other fun stuff.

 

Allowances for PC items are shown in the Shopping List Program, as well as how many items are allowed. If bathroom wall tiles are on sale and savings are made, the client either keeps the savings or, better yet, can get that freestanding bath that was just out of the budget allowance. 

 

The client is fully aware of the allowances and can confidently make their choices, shopping wherever they choose. They will love the freedom and flexibility while staying within their budget.  

 

Provide the Shopping List Program link to the Interior Designer if your client has one so they can make the right selection at the right price!

Selection choices can have a cost knock-on effect.

Your guidance is still essential during the shopping stage. The client wants a concealed cistern toilet? The plumber needs to know the type of installation required, and the designer needs to know if the design needs to be adjusted to suit. 

Details of each selection can be added, with web links where the client found them online and even photos of the items can be uploaded to their wish list. Favourite items get ticked and added to the Picklist. 

Summary

  • Use Shopping List to make project selections
  • Selections are confirmed suitable for the project

Tender

You are one step closer to signing the contract and getting paid.

 

By now, there is confidence that a relationship has been nurtured where communication and transparency are key. 

You are now retrieving firm quotes from trades and suppliers due to the high certainty you will win the job. These firm quotes get added to the Master Cost Assembly to get closer to the final quote price.

 

The Project Owner is shopping to complete their selections.

The Designer is finalising plans for building approval.

 

1

Clients use the Shopping List Program to shop

2

Builder gets quotes from trades and suppliers

3

Designer is finalising plans for building approval

Trades love Domestic Construction Management.

Once all relevant items are quoted and the provisional sum allowances are satisfactory, a Preliminary Cost Report is ready for presentation. Remember, this is the first contract price presentation, and more often than not, the quote will be amended based on comments, additional requirements or omissions. 

Now is the time to talk about Construction Management, the contract and the use of a Joint Security Account (not to be confused with Project Trust Accounts), and the importance of securing your client's funds intended for the project. 

Download the CM Contract Summary, which outlines C2CPRO and its benefits.

Summary

  • Builder retrieves quotes from trades and suppliers
  • Project Owner uses Shopping List to make project selections
  • Designer is finalising plans
  • Present a Preliminary Quote

Contract/Joint Security Account

C2CPRO Contract provides the security of payment for all parties by using a Joint Security Account where payments are managed by both the Project Owner and the Builder.

CM Contract

The C2CPRO Fixed Price Domestic Construction Management Contract (C2CPRO Contract) offers all the usual benefits of standard residential contracts but with a crucial difference: the Project Owner manages the project funds jointly with the Builder, compared to conventional arrangements where builders control a significant portion of funds.

By this stage, all are aware of the C2CPRO Construction Management Contract, and are on the same page on how the project is to be managed and are ready to proceed to signing the contract.

These are the documents you need to compile a complete contract.

CM Contract

The Contract takes the details of the Job and the contract price. Documents can be loaded in as attachments to the contract.

Cost Report

This is the Final Cost Report that has been worked towards which is now fully transparent, outlining each item and their costs.

Cashflow Schedule

This schedule determines the number of staged payments expected for the project, and when and where the payments to trades and suppliers would be made.

Plans and Specifications

The architectural and structural plans are very important documents to be included in the contract as they outline what is to be built!

Meet together and go through the contract. Confirm the items in the Cost Report and any excluded items. 

Once you have a signed contract, the next step is to set up the Joint Security Account.

 

Joint Security Account

Payments to all involved get made from this account, rather than the project funds being paid to the builder and then dispersed by them.

This is the most important part of C2CPRO.

The JSA is a two-to-sign bank account setup between you and your clients. No one person can authorise a payment outside of the account without the other. 

The JSA should have funds in it at all times.  As claims are made and funds allocated to trades and suppliers, your client needs to ensure the account is consistently maintained with funds to keep the project moving.  This also means that for financed projects, your client is responsible for promptly informing the financier each time a claim is made.

Once the account is set up, your client places the 'deposit stage payment' in the account. Relevant insurances are paid from the account, and building approval is granted.

You are now ready to build!

Summary

  • Prepare the Construction Management Contract
  • Present the contract to the client
  • Receive signed contract
  • Set up the Joint Security Account
  • Deposit funds are added to the Joint Security Account

Construction Management

Congratulations! The contract is signed, and the JSA is set up with the 'deposit stage payment' made into the JSA. 

Let’s get building!

The following tools in C2CPRO software ensure payment security and transparency are delivered throughout the project. Watch the software preview video below.

 

Trade Contract Agreement 

This is the agreement between the trade and the Builder.  The most important part is where it states that the payments of the trades invoices will come from the Joint Security Account and not from the Builder's own account. 

Bills and Payment Claim 

When invoices from the trades and suppliers are delivered, these will be applied to a claim. The claim will compile a list of invoices due and be provided to the Project Owner for approval.

Joint Security Account 

Payments will be set up in the net banking of the JSA for those listed in the claim, ready for the approval of the Project Owner. 

Summary

  • Create Trade Contract Agreements
  • Add the trade and supplier's Bills
  • Add the Bills to the Claim
  • Provide clients with Claim Summary and copy of Bills
  • Create payments in Joint Security Account net banking
  • Clients approves payment

Completion

You are now ready for Practical Completion and handover!

The completion of a project is a moment of immense satisfaction and achievement. After months of meticulous planning, hard work, transparency and, most importantly, the security of project funds, the vision is now a success!

Certificates and other important documents are placed in the Document Store in C2CPRO and provided to your client and the certifier as required.

The remaining funds in the Joint Security Account are retained for defects, and once the defects period has been signed off, the funds are returned to your client, or if you have an agreement in place, the savings are shared.

How many can say that their builder gave them back money at the end of their project? Not many!

Frequently Asked Questions

Is C2CPRO software or a system?

Essentially both!  C2CPRO works under a Construction Management methodology tailored to domestic housing construction. Security of Payment is at the core of every phase of the project. The unique software supports this new methodology to drive and organise your business process. 

If it works so well, why isn't every builder doing it this way?

C2CPRO has been testing and developing the software and system for many years with the help of State and Federal Government Grants and is now experiencing rapid adoption due to the industry's record pressures in the need for innovative solutions.

I make my money by hiding my margins? How can I make a profit with full transparency?

By showing your management fee, which can be paid as quickly as weekly or fortnightly, you now have a guaranteed cash flow and know exactly how much money you will make instead of hoping there will be money left in the tin. Project Owners are happy to pay C2CPRO Powered Builders what you are worth due to the Transparency, Savings and Security you deliver. Current C2CPRO Powered Builders are averaging 20%-25% in management fees on every project.  

Do your contracts meet regulation requirements?

Yes. Leading construction law firms have developed our contracts to meet all regulations and requirements. 

How much does it cost?

Adopting C2CPRO costs you nothing until you sign your first contract under Security of Payment. On contract signing, your client pays a fee for the benefits of having Transparency, Savings and Security delivered to their project. After your first project under the system starts, you pay a small membership and software subscription fee of $249 +GST

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